Speak to Auto Claims Assist as your first point of contact

What you can expect when you get in touch

When you call, you’ll speak to our New Claims Team.

Our New Claims Team will answer any questions you may have about the process and making a claim.

We’ll take down the details of the accident and begin assessing the accident circumstances.

Some people’s initial reaction is to call their own insurer…

The first instinct for many people after a non-fault accident is to contact their own insurance company. It's a natural reaction – ‘accidents’ and ‘insurance’ are closely connected. However, this isn't always the most beneficial course of action for non-fault drivers.

Your insurer will claim against your own policy…

When you contact your own insurer first and make a non-fault claim through them, they’ll initiate the claim against your own policy. They do this because, at this point, liability has not yet been officially determined. So, essentially, it’s a safeguard for them in the event if the accident turns out to be your fault. But this isn’t fair for you because the accident wasn’t your fault.

Claiming on your own policy causes risk…

When your insurer claims against your own policy, they view it as a claim regardless of who's at fault. This unnecessarily exposes you to financial risk and can affect your insurance policy.

Instead, Auto Claims Assist is the most beneficial option...

Accident Management Services were established to:

• Minimise the burden that accidents cause to non-fault drivers
• Ensure non-fault drivers receive everything that they are entitled to

A road traffic accident can create inconvenience, financial strain, and emotional stress. Our services take care of everything, so you can focus on your well-being and recovery - all at no cost to you.

We prioritise your needs

• There’s no policy excess to pay when starting a claim
• There’s no cost to you because we claim all costs back from the third-party insurer
• We claim directly against the at-fault driver’s policy; leaving yours unaffected.
• Your No Claims Bonus (NCB) remains unaffected
• We provide you with a temporary hire vehicle that is comparable to your own
• The comparable replacement is for the full duration yours is off the road
• If your car is repairable: Our repair network is BSI Kitemark Accredited
• We use only new manufacturer-approved parts and paint
• If your car is a total loss: We fight for a fair pre-accident valuation and settlement

A high-quality repair

Our nationwide accident repair network consists of BSI Kitemark Accredited accident repair centres. During your vehicle's repair, we use only manufacturer-approved parts and paint. The value and longevity of your vehicle is what matters most after a non-fault accident.

A fair total loss settlement

We are committed to ensuring that you receive a fair settlement that reflects your vehicle’s pre-accident value. If your vehicle is written off, we work with independent engineers to create a pre-accident valuation, ensuring a fair and accurate settlement that reflects your vehicle's worth. Their expertise, combined with our commitment for your best interests, ensures you receive a fair settlement that accurately reflects the worth of your vehicle before the accident.

Ready to enquire with Auto Claims Assist?

We’re here to support and guide you after a non-fault road traffic accident. We’ll handle everything for you and ensure you receive everything that you’re entitled to.