The car accident claim process
- What to do directly after a car accident
- Enquire with Auto Claims Assist
- Getting recovered from the roadside
- We’ll take down the details of the accident
- Assessing Liability
- Auto Claims Assist driver checks & claim acceptance
The vehicle is unroadworthy
Unroadworthy repairable- Replacement comparable vehicle is provided
- The claim is passed to our monitoring team
- We fight for liability throughout
- Repairer instructed from our specialist repair network
- The repairer will collect your vehicle from where it is
- Repair estimate created and declared to the insurer
- Repair is authorised by the third-party insurer
- Parts and paints are ordered in - The repair begins
- Back on the road and your hire car is collected
- All costs are claimed back from third party insurer
Unroadworthy total loss- Replacement comparable vehicle is provided
- The claim is passed to our monitoring team
- We continue to fight for liability, even after payment
- Engineer instructed to value the pre-accident valuation
- Engineers report is agreed by you
- Valuation & payment request sent to third-party insurer
- Use of hire car for 7 days while you source a new vehicle
- Additional support to get you back on the road
The vehicle is roadworthy
Roadworthy repairable- We begin by fighting for liability
- Repairer instructed and repairs authorisation are granted
- We book in a date for your vehicle's repair
- Comparable replacement hire car is arranged
- Repairs are completed and your car is back on the road
- Replacement hire car is collected within 24 hours
- Payment is requested from the third-party insurer
Roadworthy total loss
- What to do directly after a car accident
- Enquire with Auto Claims Assist
- Getting recovered from the roadside
- We’ll take down the details of the accident
- Assessing Liability
- Auto Claims Assist driver checks & claim acceptance
- The vehicle is unroadworthy
- Unroadworthy repairable
- Replacement comparable vehicle is provided
- The claim is passed to our monitoring team
- We fight for liability throughout
- Repairer instructed from our specialist repair network
- The repairer will collect your vehicle from where it is
- Repair estimate created and declared to the insurer
- Repair is authorised by the third-party insurer
- Parts and paints are ordered in - The repair begins
- Back on the road and your hire car is collected
- All costs are claimed back from third party insurer
- Unroadworthy total loss
- Replacement comparable vehicle is provided
- The claim is passed to our monitoring team
- We continue to fight for liability, even after payment
- Engineer instructed to value the pre-accident valuation
- Engineers report is agreed by you
- Valuation & payment request sent to third-party insurer
- Use of hire car for 7 days while you source a new vehicle
- Additional support to get you back on the road
- The vehicle is roadworthy
- Roadworthy repairable
- We begin by fighting for liability
- Repairer instructed and repairs authorisation are granted
- We book in a date for your vehicle's repair
- Comparable replacement hire car is arranged
- Repairs are completed and your car is back on the road
- Replacement hire car is collected within 24 hours
- Payment is requested from the third-party insurer
- Roadworthy total loss
Replacement comparable vehicle is provided
Our first step of the process, once your claim has been accepted by us, is to provide you with a vehicle to use while yours is off the road.
We understand the inconvenience of being without a car. So, from within 4 hours of your claim starting with us, we provide you with a replacement comparable vehicle.
This is so you’re not left without.
A car that fits your life
No two cars are exactly alike. That's why we provide a replacement that's comparable to your own. We take into account the size, features, and type of vehicle you drive, so you can continue with your daily routine.
Delivered right to you
We'll deliver your replacement vehicle within 4 hours of your claim approval. Our driver will bring it to your preferred location, be it your home, work, or any other convenient spot.
No cost, no hassle
If the accident wasn't your fault, there's no cost to you for the comparable hire car. All costs are initially covered by the credit hire agreement. Once the claim has concluded, they are then later recovered from the at-fault driver’s insurance company.
We don’t hold our customers liable for costs if they are not at fault for the accident
A replacement for the full duration
With our accident management service, you'll always have access to a comparable replacement for as long as your car is off the road. You won't be left stranded.
Quick and easy process
We’ve developed, streamlined and refined our processes since 2009. They are designed specially for non-fault claims and provide a seamless customer experience.
Focus on recovery, we'll handle the rest
At Auto Claims Assist, we understand that accidents can be stressful. We're here to make things easier by providing a comparable replacement vehicle and handling all the details of your claim. Let us take care of the logistics while you focus on getting back to normal.