The car accident claim process
- What to do directly after a car accident
- Enquire with Auto Claims Assist
- Getting recovered from the roadside
- We’ll take down the details of the accident
- Assessing Liability
- Auto Claims Assist driver checks & claim acceptance
The vehicle is unroadworthy
Unroadworthy repairable- Replacement comparable vehicle is provided
- The claim is passed to our monitoring team
- We fight for liability throughout
- Repairer instructed from our specialist repair network
- The repairer will collect your vehicle from where it is
- Repair estimate created and declared to the insurer
- Repair is authorised by the third-party insurer
- Parts and paints are ordered in - The repair begins
- Back on the road and your hire car is collected
- All costs are claimed back from third party insurer
Unroadworthy total loss- Replacement comparable vehicle is provided
- The claim is passed to our monitoring team
- We continue to fight for liability, even after payment
- Engineer instructed to value the pre-accident valuation
- Engineers report is agreed by you
- Valuation & payment request sent to third-party insurer
- Use of hire car for 7 days while you source a new vehicle
- Additional support to get you back on the road
The vehicle is roadworthy
Roadworthy repairable- We begin by fighting for liability
- Repairer instructed and repairs authorisation are granted
- We book in a date for your vehicle's repair
- Comparable replacement hire car is arranged
- Repairs are completed and your car is back on the road
- Replacement hire car is collected within 24 hours
- Payment is requested from the third-party insurer
Roadworthy total loss
- What to do directly after a car accident
- Enquire with Auto Claims Assist
- Getting recovered from the roadside
- We’ll take down the details of the accident
- Assessing Liability
- Auto Claims Assist driver checks & claim acceptance
- The vehicle is unroadworthy
- Unroadworthy repairable
- Replacement comparable vehicle is provided
- The claim is passed to our monitoring team
- We fight for liability throughout
- Repairer instructed from our specialist repair network
- The repairer will collect your vehicle from where it is
- Repair estimate created and declared to the insurer
- Repair is authorised by the third-party insurer
- Parts and paints are ordered in - The repair begins
- Back on the road and your hire car is collected
- All costs are claimed back from third party insurer
- Unroadworthy total loss
- Replacement comparable vehicle is provided
- The claim is passed to our monitoring team
- We continue to fight for liability, even after payment
- Engineer instructed to value the pre-accident valuation
- Engineers report is agreed by you
- Valuation & payment request sent to third-party insurer
- Use of hire car for 7 days while you source a new vehicle
- Additional support to get you back on the road
- The vehicle is roadworthy
- Roadworthy repairable
- We begin by fighting for liability
- Repairer instructed and repairs authorisation are granted
- We book in a date for your vehicle's repair
- Comparable replacement hire car is arranged
- Repairs are completed and your car is back on the road
- Replacement hire car is collected within 24 hours
- Payment is requested from the third-party insurer
- Roadworthy total loss
We continue to fight for liability throughout your unroadworthy total loss claim
When you're not at fault in an accident, it's important to establish and protect your non-fault status. This means officially documenting that the other driver was responsible. We fight for this from the very beginning and throughout your claim, even after your expenses are covered.
Why Non-Fault Status is Crucial
Your non-fault status affects more than just who pays for the damages. It can impact:
- Your Insurance Premiums: Being found at-fault in an accident can lead to higher insurance rates in the future.
- Your Claims History: A non-fault claim generally doesn't negatively impact your claims history.
- Your Peace of Mind: Knowing you're not held responsible for an accident you didn't cause can be a relief.
Your Insurer vs. Your Advocate
When you claim through your own insurance, their focus is on resolving your claim quickly and efficiently. This can sometimes mean they prioritise settling the claim over fully protecting your rights as a non-fault driver. They might not invest the same time and resources into establishing your non-fault status as an accident management company would.
At Auto Claims Assist, we act as your advocate. We're independent from insurance companies and solely focused on protecting your interests. We'll fight for your non-fault status, even if it takes longer, because we believe it's the right thing to do for you.
How We Fight for Your Non-Fault Status
We take several steps to protect your non-fault status:
- Thorough Investigation: We gather evidence, including witness statements and police reports, to support your case.
- Negotiation with Insurers: We deal with insurance companies directly, ensuring your side of the story is heard.
Going the Extra Mile for You
Unlike some insurance companies, we prioritise establishing your non-fault status. We don't stop fighting for it, even if the other party's insurance has already paid for damages. Our goal is to protect you from any potential negative consequences of the accident.
The Importance of Accident Management Companies
Accident management companies like Auto Claims Assist specialise in non-fault claims. We understand the complexities of establishing liability and have the resources to fight for your rights. Choosing us means having a dedicated team on your side, committed to protecting your non-fault status.