The car accident claim process
- What to do directly after a car accident
- Enquire with Auto Claims Assist
- Getting recovered from the roadside
- We’ll take down the details of the accident
- Assessing Liability
- Auto Claims Assist driver checks & claim acceptance
The vehicle is unroadworthy
Unroadworthy repairable- Replacement comparable vehicle is provided
- The claim is passed to our monitoring team
- We fight for liability throughout
- Repairer instructed from our specialist repair network
- The repairer will collect your vehicle from where it is
- Repair estimate created and declared to the insurer
- Repair is authorised by the third-party insurer
- Parts and paints are ordered in - The repair begins
- Back on the road and your hire car is collected
- All costs are claimed back from third party insurer
Unroadworthy total loss- Replacement comparable vehicle is provided
- The claim is passed to our monitoring team
- We continue to fight for liability, even after payment
- Engineer instructed to value the pre-accident valuation
- Engineers report is agreed by you
- Valuation & payment request sent to third-party insurer
- Use of hire car for 7 days while you source a new vehicle
- Additional support to get you back on the road
The vehicle is roadworthy
Roadworthy repairable- We begin by fighting for liability
- Repairer instructed and repairs authorisation are granted
- We book in a date for your vehicle's repair
- Comparable replacement hire car is arranged
- Repairs are completed and your car is back on the road
- Replacement hire car is collected within 24 hours
- Payment is requested from the third-party insurer
Roadworthy total loss
- What to do directly after a car accident
- Enquire with Auto Claims Assist
- Getting recovered from the roadside
- We’ll take down the details of the accident
- Assessing Liability
- Auto Claims Assist driver checks & claim acceptance
- The vehicle is unroadworthy
- Unroadworthy repairable
- Replacement comparable vehicle is provided
- The claim is passed to our monitoring team
- We fight for liability throughout
- Repairer instructed from our specialist repair network
- The repairer will collect your vehicle from where it is
- Repair estimate created and declared to the insurer
- Repair is authorised by the third-party insurer
- Parts and paints are ordered in - The repair begins
- Back on the road and your hire car is collected
- All costs are claimed back from third party insurer
- Unroadworthy total loss
- Replacement comparable vehicle is provided
- The claim is passed to our monitoring team
- We continue to fight for liability, even after payment
- Engineer instructed to value the pre-accident valuation
- Engineers report is agreed by you
- Valuation & payment request sent to third-party insurer
- Use of hire car for 7 days while you source a new vehicle
- Additional support to get you back on the road
- The vehicle is roadworthy
- Roadworthy repairable
- We begin by fighting for liability
- Repairer instructed and repairs authorisation are granted
- We book in a date for your vehicle's repair
- Comparable replacement hire car is arranged
- Repairs are completed and your car is back on the road
- Replacement hire car is collected within 24 hours
- Payment is requested from the third-party insurer
- Roadworthy total loss
We continue to fight for liability throughout your unroadworthy repairable claim
If you're not to blame for an accident, it's important to prove it. This is called establishing your non-fault status. We work hard to do this for you, even after your claim is paid out.
Why Your Non-Fault Status Matters
Establishing your non-fault status goes beyond determining who covers the costs. It can influence:
- Your Insurance Costs: Being blamed for an accident can mean higher costs later on.
- Your Claims Record: Non-fault claims generally don't negatively impact your insurance record.
- Your Peace of Mind: Knowing you're not responsible for something you didn't cause can offer valuable peace of mind.
Your Insurer vs. Your Dedicated Advocate
When you claim through your own insurance, they want to get things sorted quickly and cheaply. This sometimes means they don't always focus on fully proving you weren't at fault, especially if it's additional work.
At Auto Claims Assist, we're different. We work for you, not the insurance company. We'll fight for you, even if it takes longer, because it's the right thing to do.
How We Prove You’re Not at Fault
We take multiple steps to protect your non-fault status:
- We Investigate: We gather all necessary evidence, including witness statements and police reports, to build a strong case for you.
- Direct Negotiation with Insurers: We deal directly with the other driver's insurance to make sure your voice is heard.
We Go Above and Beyond
Unlike some insurance companies, we prioritise establishing your non-fault status. We keep fighting for you from the beginning and throughout the claim, even after the other party's insurance has agreed to cover the damages. We want to protect you from any problems caused by the accident.
Why Choose an Accident Management Company?
Accident management companies like Auto Claims Assist specialise in non-fault claims. We understand how to prove who's at fault and have the resources to fight for you. When you choose us, you get a team on your side who cares about protecting you.