A stress-free journey

How claims management works

Auto Claims Assist makes claiming simple, efficient, and hassle-free

Full non-fault claim process

Contact us

Speak to us first after an accident that wasn't your fault.

Call us on 0330 128 1407
Start a claim online here

Eligibility check

We gather all of the incident details from you and assess your eligibility for our Accident Management Services - Our services are only available to non-fault drivers.

Comparable replacement vehicle

Your dedicated claims handler dispatches a replacement hire vehicle that is comparable to your own.

Vehicle repair or total loss valuation

We arrange for your vehicle to be repaired at one of our nationwide, BSI Kitemark Accredited accident repair centres. Or, If your vehicle is written off, we ensure you receive a fair pre-accident valuation.

Recover the costs

While managing your entire claim, we negotiate with and recover all costs from the at-fault driver’s insurance company on your behalf. This ensures there’s nothing for you to pay.

Back on the road

With you car repaired or your total loss settlement paid to you, we get you back on the road and back to normality. Afterwards, we’re always here if you ever have any questions or concerns.

Your benefits

The benefits of us managing your claim

We’re here to minimise the impact a non-fault accident has on your life. If the accident wasn’t your fault, it’s not fair that you’re inconvenienced as a result. When you choose Auto Claims Assist to manage your non-fault claim, you’re choosing:

Expertise

An experienced team with expertise that understands the intricacies of non-fault claims.

Simplicity

From recovering your vehicle at the roadside to recovering all of the costs; we handle the details, so you don’t have to.

Dedicated handler

Never worry about being passed from pillar to post. You’ll have a direct line of communication to a claims handler thats dedicated to your case.

Looking after your interests

An independent expert, on your side to prove you were not at fault in the accident, protecting your interests.

Peace of mind

Knowing your non-fault claim is being fully handled by experts with the utmost care, respect and attention.

No cost to you

There’s no cost to you for the privilege of claims management and all of the accident management services that come with it.

Answers to

Frequently Asked Claims Management Questions

View Resources

‘Claims management’ is a start-to-finish management service that is used by a person who has been in an incident/accident that wasn’t their fault and who needs to make a non-fault insurance claim.

The non-fault claim is processed directly against the at-fault party’s insurance company. It is processed by a Claims Management Company on behalf of the non-fault party.

In the UK, people who have been involved in an accident and weren’t at fault can use a Claims Management Service.

After an incident, a person who wasn’t at fault has a right to minimise their losses and to be compensated for harm or loss suffered, due to someone else's negligence. Using a claims management service is included in these non-fault rights, along with other Accident Management Services.

If you’ve been in an accident that wasn’t your fault, contact Auto Claims Assist - Your Trusted Accident and Claims Management Company. Our specialist team manage everything for you, from start-to-finish. All at no cost to you. Call 0330 128 1407 or start your claim online now

Claims management is a service provided by a Claims Management Company. In the case of a road traffic accident, these companies are also known as Accident Management Companies.

An Accident Management Company is a claims management company that specialise specifically in claims management after a non-fault road traffic accident.

Here at Auto Claims Assist, we are a specialist Claims Management Company that provide Claims Management as part of our Accident Management Services after a non-fault road traffic accident. We manage everything for you after an accident, at no cost to you.

Our Accident Management Services also include Credit Hire and Credit Repair. These additional services are specific to Non-Fault Road Traffic Accident Claims.

A Claims Management Company is a company that manages a person’s non-fault insurance claim on their behalf after they’ve been in an accident that wasn’t their fault. They handle the entire claim, from start to finish. Additionally, there’s no cost the person who is using their service. This is because the Claims Management Company claims all of the costs back from the at-fault party’s insurance company.

Auto Claims Assist is a Claims Management Company that specialises in Non-Fault Road Traffic Accidents; Also known as an Accident Management Company.

When making your non-fault claim with Auto Claims Assist, there is no cost to you for claims management. This is because all of the costs associated with your non-fault claim are claimed back from the at-fault driver’s insurance company.

The recovery of all costs is also included within the claims management process. So, not only do we fight to ensure that all claim costs are agreed to be by the at-fault driver’s insurer, but we also ensure that the payments are made by the insurer on your behalf.

Every aspect of managing a non-fault claim is included within claims management. This is from initially drafting your case and preparing evidence, to negotiating the final settlement and payment recovery with the insurer.

With Auto Claims Assist, you’ll be assigned a dedicated claim handler who will handle everything for you. This includes:

Dispatching your replacement comparable vehicle
Organising your vehicle’s repair or pre-accident valuation
Liaising with your specialist personal injury solicitors
Managing documentation and negotiating with insurers
Claims all costs back and getting you back on the road efficiently

Choosing Auto Claims Assist,

Your Trusted Claims Management Company

“Exceptional service throughout my claim. The communication from my case handler was superb. I would highly recommend Auto Claims Assist.”

15+

Years of expertise

1,000+

36,000+

Successful cases

Our team are ready to discuss the details of your accident and start your non-fault claim.

To get started with Auto Claims Assist, simply call to us on 0330 128 1407 or start your claim online here

Regulated by The FCA Working as part of The CHO and The GTA

To ensure trust, transparency and to exceed industry standards, we adhere to the standards set by the Financial Conduct Authority (FCA), The Credit Hire Organisation (CHO) and The General Terms Of Agreement (GTA).

Financial Conduct Authority (FCA)

The Credit Hire Organisation (CHO)

The General Terms Of Agreement (GTA)

Independent, Trusted and Award-winning

We are:

Independent to insurers

On your side

Dedicated to delivering an award-winning, exceptional customer experience.

You can feel confident knowing that your claim is being handled professionally by experts.

Nationwide Accident Management

We’re a UK leading Accident Management Company founded in 2009, helping thousands of people, throughout the country, every year after non-fault accidents. Our team of accident experts have over 15+ years of experience in the complexities of Accident Management and Credit Hire.

15+ years in accident claims management

What our customers say

Don’t just take our word for it. Our customers rate us ‘EXCELLENT’ on Trustpilot. See what they have to say about their experiences with Auto Claims Assist after a non-fault accident:

Claims Management After a Non-Fault Accident

We’re here for you after a non-fault accident

We manage your non-fault claim, from start-to-finish

A dedicated claims handler for your case

There’s no cost to you for claims management

How claims management works

Contact us

Eligibility check

Comparable replacement vehicle

Vehicle repair or total loss valuation

Recover the costs

Back on the road

The benefits of us managing your claim

Expertise

Simplicity

Dedicated handler

Looking after your interests

Peace of mind

No cost to you

Frequently Asked Claims Management Questions

Regulated by The FCA Working as part of The CHO and The GTA

Independent, Trusted and Award-winning

Nationwide Accident Management

What our customers say

Request
a call back

Claims Management After a Non-Fault Accident

We’re here for you after a non-fault accident

We manage your non-fault claim, from start-to-finish

A dedicated claims handler for your case

There’s no cost to you for claims management

How claims management works

Contact us

Eligibility check

Comparable replacement vehicle

Vehicle repair or total loss valuation

Recover the costs

Back on the road

The benefits of us managing your claim

Expertise

Simplicity

Dedicated handler

Looking after your interests

Peace of mind

No cost to you

Frequently Asked Claims Management Questions

Regulated by The FCA Working as part of The CHO and The GTA

Independent, Trusted and Award-winning

Nationwide Accident Management

What our customers say

Request a call back

Request
a call back