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You’re in the right place If you’ve had a non fault accident

We are your non fault accident solution, for every situation. Everything you need to know, supercharged by people who care. All at no cost to you.

At this point, you’re likely to be either at the roadside or away from the scene

From experience, we know that drivers aren’t always entirely certain what they should do when the accident wasn’t their fault. We’re here to help with that.

Navigate to the relevant point of your non fault accident journey, or continue to scroll through the process below.

If you are..

At the roadside after a non-fault accident

If you are..

Away from the scene after a non-fault accident

At the roadside

What to do in a car accident when you’re at the roadside

A large portion of car accidents on UK roads usually involve people who have never had a car accident in the past.

Knowing what to do in a car accident is common amongst a lot of people, especially if the accident was not your fault; this requires a very different process.

Step 1

Check for injuries to yourself and any passengers in your car.

Step 2

Consider calling the police and report the accident, even if it's minor.

Step 3

Exchange details with the other driver(s) involved, including name, contact information, and insurance details.

Step 4

Collect evidence at the scene, such as photos of the vehicles, any damage sustained, and the location of the accident.

Step 5

Gather contact information for any witnesses to the accident.

The next dilemma

Is my car suitable to drive after a car accident?

The occurrence of accidents can range in severity and can happen in various circumstances, making it challenging to predict or estimate the damage to a vehicle without conducting a thorough investigation.

However, knowing if a vehicle is safe to drive away after an accident is incredibly important before making a judgement call.

“My car doesn’t look too damaged but i’m not sure what has been affected”

”I really want to leave the roadside now, it’s not really safe to stay here and it’s been a really stressful ordeal”

”I have my family in the car, and I don’t want to endanger them further by driving an unroadworthy car”

”My car is definitely damaged beyond being drivable, but I need to get home”

”What are the legal implications of my car’s current situation If i get pulled over after driving away?”

Roadworthy

Unroadworthy

Side Mirrors

Your side mirrors are intact and fit for purpose

Your side mirrors are not intact and/or aren’t fit for purpose

Headlights & Brake Light

Your headlights and brake lights are functioning properly

Your headlights and/or brake lights aren’t functioning properly

Wheels

Your wheels are properly aligned and unaffected

Your wheels aren’t properly aligned or affected

Fluids

There are no leaking fluids from the vehicle

There are leaking fluids from the vehicle

Bonnet & Doors

Your bonnet / doors able to lock and open

Your bonnet and/or doors aren’t able to lock and/or open

We can help with that, at no cost to you.

If your car hasn’t met minimum standards of being unroadworthy, we recommend that you consider non fault accident roadside recovery as your next step.

For non fault accident roadside recovery

call us now on 0330 128 1407 >

Roadside recovery

When you’re stranded at the roadside, all you want to do is be away from there and home as quickly and safely as possible

Feeling stranded and helpless

Maybe you’re now late to an appointment

Worried about cost implications

Feeling unsafe or vulnerable

Wasting valuable time

People think to call their insurance at this point, even if the accident wasn’t their fault. However, contacting your own insurance could affect your own insurance policy.

The most beneficial first contact after a non fault accident is ourselves..

Auto Claims Assist

As it wasn’t your fault, your vehicle recovery will be at no cost to you. Instead, we help to claim all costs back from the at-fault driver’s insurance policy.

We provide a national recovery service, ensuring that you are assisted quickly and safely.

While you’re waiting for our roadside recovery:

Safely and carefully, consider placing the vehicle in the safest location possible. Sometimes, this won’t be possible and that is ok.
Make sure your hazard lights are on, providing they are operational.
Place warning triangles around the vehicle, in the recommended positions (source to warning triangles)

Our recovery process will have you safe and sound, in no time at all.

Providing the accident wasn't your fault, there is no cost to you for your accident recovery by Auto Claims Assist and our team of accident management experts will then help you to initiate your non fault claim against the at-fault driver.

Call Auto Claims Assist now on 0330 128 1407 if you are stranded at the roadside after a non-fault accident. We’re the most beneficial first point of contact.

After the accident

What to do after the car accident?

Once you have left the roadside and are preparing to take your next step… it’s likely that you’ve found yourself here. There is a lot on a person’s mind after a non fault accident. We have you covered for all of it and more. If you want to speak to us now:

Start my claim now Call us on
0330 128 1407

Uncertainty about the claims process

Stress, anxiety and trauma

Financial concerns

Time constraints

The need for expert advice and assistance

Who is the most beneficial first contact if the accident wasn’t my fault?

Accident Management Company

No excess to pay to start a non fault claim
No affect to your insurance premiums
No affect to your no claims bonus
Manufacturer approved parts and paint
A comparable replacement vehicle for the duration
Fair valuation if your car is written off
Efficient, national roadside recovery service
Experienced, dedicated claims handler

Your Insurance Company

Have to pay your policy excess to start a non fault claim
A pending claim may affect your next insurance premium
You no claims may be affected until claim conclusion
Lesser quality “Insurer-approved” garages are used
A smaller courtesy car is provided, but not guaranteed throughout
Under valuation if your car is written off
Standard, outsourced roadside recovery
Passed around large call centres with no personal service

Accident Management vs Insurance

Report a claim

Understand the non fault accident claims process

Don’t let yourself worry about the next steps. We’ll handle everything.

Contact us - an Accident Management Company.

Get in touch with our New Claims Team as your first point of contact, if you have been involved in a non fault accident.

Provide all details of the accident & start your claim.

Our new claims team will request all of the details and evidence to properly assess the claim. We will begin formulate the case and initiate negotiations with the at-fault driver’s insurance company on your behalf.

Getting you into a comparable replacement vehicle.

If you require a replacement vehicle while yours is off the road, we provide you with one right away; avoiding as much impact to your life as possible after the accident that wasn’t your fault (and better than a courtesy car!).

Organising the repair of your vehicle.

We have established a national accident repair network, consisting of BSI Kitemark accredited repair garages that only use manufacturer-approved parts and paints. This is to ensure a quality repair of your vehicle, no matter the make, model and spec.

Claims negotiation and settlement.

Your dedicated claims handler will keep you updated on your claims status and all negotiation communication throughout. We are specialists in fighting for liability in non fault accidents; ensuring that you receive what you’re entitled to. The negotiation will conclude and a fair settlement will be reached to cover all of your costs and losses that resulted from the accident. There will be no cost to you for the entire process.

Getting you back on the road.

We see the entire process through until the end. This gives you peace of mind that all legalities are dealt with and all procedures are followed correctly. We’ll get you back on the road in your own vehicle, safely and efficiently.

Choosing Auto Claims Assist,

Your Trusted Claims Management Company

“I had an excellent experience with Auto Claim Assist. The service I received was outstanding – the team was incredibly supportive and resolved my case very quickly. They made the whole process stress-free and kept me updated every step of the way.”

15+

Years of expertise

1,000+

36,000+

Successful cases

Our team are ready to discuss the details of your accident and start your non-fault claim.

To getting started with Auto Claims Assist, simply call to us on 0330 128 1407 or start your claim online here.

What our customers say

Don’t just take our word for it. Our customers rate us ‘EXCELLENT’ on Trustpilot. See what they have to say about their experiences with Auto Claims Assist after a non-fault accident:

Request a call back

Our team of non-fault claim specialists are ready to answer any questions you have. Provide your details here to request a callback. One of our advisors will call you back as soon as possible. Alternatively, call us on 0330 128 1407 to speak to someone now.

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