If you’re involved in a non-fault accident, there are some key steps you need to take in order to ensure a successful recovery. Here’s what you need to do:
- 01
Get the contact details of the other driver involved and any witnesses. This will be important to make a non-fault claim.
- 02
Take photos of the accident scene, if possible. This will help back up your account of what happened.
- 03
If necessary, contact the police and file a report, this can also help when making a non-fault claim.
- 04
Contact Auto Claims Assist, we will recover your vehicle from the roadside. For Auto Claims Assist to help with your claim you must be 100% sure the accident was not your fault.
Our full guide on what to do in a car accident covers exactly what to do after a car accident in much more detail.
We have a dedicated 24/7 Accident Recovery team that can assist should you have had a road traffic accident.
After you contact us, our Accident Recovery team will respond and together we can work out the best solution for recovering your vehicle.
You and your vehicle are the first priority. Once you and your vehicle are no longer at any risk, we organise accident clean up.
We’ll ensure that the area of the incident is clear and all parts of your vehicle are recovered and stored for you.
Auto Claims Assist provide secure vehicle storage facilities after an accident.
After accident recovery:
You don’t have to worry about the damaged vehicle being placed on your property, or anywhere else, causing further security risks and potential damages.
Your vehicle will be kept secure in our safe storage facilities throughout the repair procedure, with no concerns about expenditures or duration.
If you’ve been in a car accident, you know the process of getting your vehicle repaired can be both time-consuming and stressful.
As an accident management company, we can help take the stress out of the situation by managing the repairs for you.
We work hard to get your car repaired and back on the road as fast as possible. By working with reputable, approved repair shops, you can be sure your vehicle will be repaired to the highest standards.
Insurance companies are known to use cheaper garages with less qualified technicians to save money, these garages are also known to use used parts during repairs.
If your vehicle is under warranty, repairing it using non-manufacturer-approved parts can void the warranty.
Legally, If your vehicle is involved in an accident caused by another party you are entitled to a replacement vehicle.
If you go through your own insurance for your non-fault road traffic accident claim, you’ll likely end up with a low-spec courtesy car. Although, this courtesy car isn’t guaranteed for the full duration that you’re off the road and you may also not get it straight away.
Auto Claims Assist ensures that you are provided with a vehicle that meets your individual needs by maintaining a large fleet of high-spec vehicles.
Unlike an insurer’s courtesy car, which may not be available right away, or for the entire recovery/repair process, our service is focused on delivering your comparable vehicle from within 4 hours of the non-fault incident.
Speak to a Non-Fault Claim Specialist
We manage everything on your behalf, ensuring that the claims process is as smooth and stress-free as possible.
Back to the top >
Auto Claims Assist are the most beneficial first point of contact after a non-fault accident.
After a car accident, many people believe that you must contact your insurance first. This is not the most effective approach to claim after an accident.
Phoning your insurance will result in the below:
- You may have to pay your excess.
- Your insurance premium may increase on renewal.
- If not protected, you will lose your no claims.
- Lower spec courtesy car.
- Time scales on the courtesy car.
- Less choice in repair garage.
If you were not at fault for the accident, you have access to all the accident management services:
As an Accident Management Company, our accident claims services are at no cost to the non-fault party and result in a much better experience. This personal service can be beneficial in dealing with the often-complex details of a car accident, especially when it wasn’t your fault.
