Included as part of our Accident Management Services.
After a non-fault incident, the last thing you need is to worry about managing the Accident Repair process and ensuring your vehicle is restored to its pre-accident condition.
We handle your Accident Repair with a focus on care, quality and safety. All at no cost to you.
Call us on
0330 128 1407
We understand that, because the accident wasn’t your fault, your vehicle deserves to be repaired with the utmost care, restoring it to its pre-accident condition.
We handle the entire accident repair process through our nationwide repair network of over 400+ accredited accident repair centres and body shops.
With our large, hand-picked network, your vehicle will be repaired by one of the closest, highest-quality and most-efficient repair service. This allows you to get back on the road without delay.
Throughout the process, you’ll receive regular updates and communication from your dedicated claims handler. You’ll never be left in the dark.
You can have peace of mind knowing that your vehicle is in expert hands
When it comes to repairing your vehicle, quality and reliability are our top priority.
That’s why our repair network is BSI Kitemark accredited and only uses manufacturer-approved parts and paint. This means your vehicle is repaired to the highest standards, ensuring that its safety, performance, and value are restored.
The use of new, manufacturer-approved parts and paints is crucial for maintaining your vehicle’s integrity and longevity. The BSI Kitemark accreditation is a mark of quality and trust. Every repair meets stringent safety and quality standards.
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When you use our Accident Repair Service after a non-fault accident, there’s no cost to you. We ensure that the entire repair process is handled without any financial burden on your part.
Why is there no cost?
All repair costs are covered by the at-fault driver’s insurer.
We claim all repair costs directly from the at-fault driver’s insurance company.
This includes the cost of repairing your vehicle using our BSI Kitemark accredited network and manufacturer-approved parts and paints.
By managing the repair process, we ensure that you receive the highest quality service without the hassle of dealing with insurers or worrying about out-of-pocket expenses.
As the non-fault driver, you’re entitled to have your vehicle repaired to its pre-accident condition at no cost to you.
Call us on
0330 128 1407
Expert Accident Repair is included as part of our Accident Management Services
After a non-fault accident, we manage everything for you from start-to-finish. See what’s included in our Accident Management Service.
Explore services included
Don't settle for less after a non-fault accident.
If you make a non-fault claim through your own insurance company instead of Auto Claims Assist, you’ll be required to use 'insurer-approved repair garages’. These garages often prioritise volume and cost-saving over quality. As a result, it can lead to the use of aftermarket parts, rushed repairs, and less rigorous quality checks. This can negatively impact your vehicle’s safety, performance, and long-term value.
Repair Quality
BSI Kitemark accredited, manufacturer-approved parts and paints
Insurer-approved garages, potential cost-cutting measures
Parts Used
Only new, manufacturer-approved parts
May use aftermarket or non-manufacturer parts
Repair Focus
Quality-focused, restore to pre-accident condition
Volume and cost-saving focus
Cost to You
No cost, all expenses claimed from the at-fault insurer
Possible excess payments, risk of premium increase
Repair Network
Nationwide, 400+ BSI Kitemark accredited centres
Limited to insurer-approved garages
Updates & Support
Dedicated claims handler, regular updates
Generic customer service
Vehicle Value Retention
Maintains vehicle’s value
Risk of reduced value due to repair quality
Turnaround Time
Efficient, flexible scheduling
Potential delays, limited garage availability
Warranty on Repairs
Lifetime warranty for the duration you own the vehicle
Limited warranty depending on the garage
Post-Repair Vehicle Inspection
Thorough inspection for quality assurance
May vary, less rigorous depending on the garage
Courtesy car to use
Comparable replacement hire vehicle for the full duration yours is off the road
Basic courtesy car, depending on availability. Not guaranteed for full duration.
With our Accident Repair service, your vehicle is repaired through our BSI Kitemark accredited network using only manufacturer-approved parts and paints. We ensure your vehicle is restored to its pre-accident condition, with no compromises on quality or safety - all at no cost to you.
Getting your vehicle repaired and making a non-fault claim with Auto Claims Assist is simple, efficient and hassle-free.
Full non-fault claim process
02
We gather all of the incident details from you and assess your eligibility for our Accident Management Services - Our services are only available to non-fault drivers.
03
We dispatch a replacement hire vehicle to use while your vehicle is being repaired, comparable to your own.
04
We arrange for your vehicle to be repaired at one of our BSI Kitemark Accredited accident repair centres. We manage this for you and keep you updated throughout.
05
We negotiate with and recover all costs from the at-fault driver’s insurance company on your behalf. This ensures there’s nothing for you to pay.
06
With you car repaired back to it’s pre-accident condition, we get you back on the road and back to normality. Afterwards, we’re always here if you ever have any questions or concerns.
Repairs conducted to the highest industry standards, ensuring quality and safety.
The parts and paints are used preserve your vehicle’s integrity and value.
Access to over 400+ accredited repair centres, ensuring convenience and efficiency.
Receive personalised support and regular updates throughout the process.
All repair costs are claimed from the at-fault driver’s insurance, leaving you with no financial burden.
High-quality repairs help to retain your vehicle’s safety and value after an accident.
A BSI Kitemark accredited repair means that the repair centre meets rigorous industry standards set by the British Standards Institution (BSI). This accreditation ensures that repairs are carried out to the highest quality and safety standards, giving you peace of mind that your vehicle is in expert hands.
No, when you use our accident repair service, your vehicle’s warranty will not be affected. We only use manufacturer-approved parts and paint, and our repair centres adhere to the highest industry standards, ensuring that your warranty remains intact.
However, this may not be the case with ‘insurer-approved repairs.’ If you claim with your own insurance company after an accident, your vehicle’s warranty could be compromised. This is because ‘insurer-approved repairs’ are not guaranteed to use manufacturer-approved parts and paints during the repair process.
This is yet another reason to choose Auto Claims Assist for your vehicle’s repair after a non-fault accident.
The duration of the repairs depends on the extent of the damage to your vehicle. However, our large network of repair centres allows us to work efficiently, minimising delays and ensuring that your vehicle is back on the road as quickly as possible. Your dedicated claims handler will keep you updated throughout the process.
Yes, as part of our accident management service, we provide a comparable replacement vehicle while your car is being repaired. This ensures that you can continue with your daily routine without interruption.
We use only new, manufacturer-approved parts and paint in all repairs. This ensures that your vehicle’s quality, performance, and safety are fully restored to its pre-accident condition.
No, there is no cost to you for accident repair with Auto Claims Assist. All repair costs are claimed directly from the at-fault driver’s insurance, so you won’t be left with any financial burden.
We use our extensive network of over 400+ BSI Kitemark accredited repair centres, ensuring your vehicle is repaired by a trusted and qualified professional. While we typically select the most suitable centre based on your location and the nature of the repairs, you can discuss your preferences with your dedicated claims handler. Although we cannot guarantee the use of a specific repair centre of your choice, you can rest assured that throughout the accident management process, your interests remain our number one priority.
When you start your insurance claim with us, you are assigned with a dedicated claims handler. Your dedicated claims handler will provide regular updates on the status of your vehicle’s repair. You’ll be informed at key stages of the process, ensuring you’re always in the loop.
We strive for complete customer satisfaction. If you at any point have any concerns about the quality of the repair, please inform your dedicated claims handler immediately. We’ll work with the repair centre to address any issues and ensure the repair meets the highest standards.
Choosing Auto Claims Assist,
Your Trusted Claims Management Company
“I’m very satisfied. I was distraught when it happened. Auto Claims Assist reassured me of their accident repair service. Now you wouldn’t even know it had been in an accident.”
15+
Years of expertise
1,000+
36,000+
Successful cases
Our team are ready to discuss the details of your accident, help you with roadside accident recovery and to start your non-fault accident claim.
To get started with Auto Claims Assist, simply call to us on 0330 128 1407 or start your claim online here
To ensure trust, transparency and to exceed industry standards, we adhere to the standards set by the Financial Conduct Authority (FCA), The Credit Hire Organisation (CHO) and The General Terms Of Agreement (GTA).
We are:
Independent to insurers
On your side
Dedicated to delivering an award-winning, exceptional customer experience.
You can feel confident knowing that your non-fault claim is being handled professionally by experts.
We’re a UK leading Accident Management Company founded in 2009, helping thousands of people every year after non-fault accidents. Our team of accident experts have over 15+ years of experience in the complexities of Accident Management and Credit Hire.
Don’t just take our word for it. Our customers rate us ‘EXCELLENT’ on Trustpilot. See what they have to say about their experiences with Auto Claims Assist after a non-fault accident:
Our team of non-fault claim specialists are ready to answer any questions you have. Provide your details here to request a callback. One of our advisors will call you back as soon as possible. Alternatively, call us on 0330 128 1407 to speak to someone now.
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