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Frequently asked questions

Will I get a like-for-like replacement?

One of the key benefits of making a non-fault claim through an accident management company is that we provide a comparable vehicle to your own at no cost to you. You won’t be left without a vehicle. You’ll be given a car that closely matches, or even exceeds, the specifications of your current vehicle.

A Comparable Vehicle, Not Necessarily a ‘Like-for-Like Replacement’

The goal of an accident management company is to minimise the impact of a non-fault claim on your daily life, and one of the most significant factors in achieving that is the replacement vehicle you’ll be given.

While the replacement vehicle may not be an exact “like-for-like” match, rest assured that it will be closely comparable in specification to your own vehicle. We source these replacement cars either from our own extensive fleet or through a cross-hire arrangement, aiming to match, or if we struggle to match then we’ll aim to exceed, the features and performance of your original vehicle.

No Cost to the Non-Fault Driver

One of the most reassuring aspects of our service is that the provision of a comparable replacement vehicle comes at no cost to you, the non-fault driver.

This is because all costs associated with the replacement vehicle are claimed back from the third-party insurance company, against the policy of the at-fault driver. In other words, you can enjoy the benefits of a comparable car without worrying about the financial impact.

This is possible because of our Credit Hire Service Agreement. Essentially, credit hire is a specialised service where we provide you with a replacement vehicle while deferring the costs. These deferred costs are then claimed back from the third-party insurance company, against the policy of the at-fault driver, as part of your non-fault claim settlement.

Speak to a Non-Fault Claim Specialist

We manage everything on your behalf, ensuring that the claims process is as smooth and stress-free as possible.

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Take the Next Step with Auto Claims Assist

If you’ve been involved in a non-fault accident and want the peace of mind that comes with a like-for-like replacement vehicle, start your non fault claim today with Auto Claims Assist. We’re here to minimise the disruption to your life and get you back on the road as quickly as possible.

Auto Claims Assist is an independent, trusted company regulated by the FCA and on your side.

Start my claim online | Call us on 0330 128 1407 to discuss your claim.

Auto Claims Assist

First contact after a car accident

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Choosing Auto Claims Assist,

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“Exceptional service throughout my claim. The communication from my case handler was superb. I would highly recommend Auto Claims Assist.”

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To getting started with Auto Claims Assist, simply call to us on 0330 128 1407 or start your claim online here.

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