The car accident claim process
- What to do directly after a car accident
- Enquire with Auto Claims Assist
- Getting recovered from the roadside
- We’ll take down the details of the accident
- Assessing Liability
- Auto Claims Assist driver checks & claim acceptance
The vehicle is unroadworthy
Unroadworthy repairable- Replacement comparable vehicle is provided
- The claim is passed to our monitoring team
- We fight for liability throughout
- Repairer instructed from our specialist repair network
- The repairer will collect your vehicle from where it is
- Repair estimate created and declared to the insurer
- Repair is authorised by the third-party insurer
- Parts and paints are ordered in - The repair begins
- Back on the road and your hire car is collected
- All costs are claimed back from third party insurer
Unroadworthy total loss- Replacement comparable vehicle is provided
- The claim is passed to our monitoring team
- We continue to fight for liability, even after payment
- Engineer instructed to value the pre-accident valuation
- Engineers report is agreed by you
- Valuation & payment request sent to third-party insurer
- Use of hire car for 7 days while you source a new vehicle
- Additional support to get you back on the road
The vehicle is roadworthy
Roadworthy repairable- We begin by fighting for liability
- Repairer instructed and repairs authorisation are granted
- We book in a date for your vehicle's repair
- Comparable replacement hire car is arranged
- Repairs are completed and your car is back on the road
- Replacement hire car is collected within 24 hours
- Payment is requested from the third-party insurer
Roadworthy total loss
- What to do directly after a car accident
- Enquire with Auto Claims Assist
- Getting recovered from the roadside
- We’ll take down the details of the accident
- Assessing Liability
- Auto Claims Assist driver checks & claim acceptance
- The vehicle is unroadworthy
- Unroadworthy repairable
- Replacement comparable vehicle is provided
- The claim is passed to our monitoring team
- We fight for liability throughout
- Repairer instructed from our specialist repair network
- The repairer will collect your vehicle from where it is
- Repair estimate created and declared to the insurer
- Repair is authorised by the third-party insurer
- Parts and paints are ordered in - The repair begins
- Back on the road and your hire car is collected
- All costs are claimed back from third party insurer
- Unroadworthy total loss
- Replacement comparable vehicle is provided
- The claim is passed to our monitoring team
- We continue to fight for liability, even after payment
- Engineer instructed to value the pre-accident valuation
- Engineers report is agreed by you
- Valuation & payment request sent to third-party insurer
- Use of hire car for 7 days while you source a new vehicle
- Additional support to get you back on the road
- The vehicle is roadworthy
- Roadworthy repairable
- We begin by fighting for liability
- Repairer instructed and repairs authorisation are granted
- We book in a date for your vehicle's repair
- Comparable replacement hire car is arranged
- Repairs are completed and your car is back on the road
- Replacement hire car is collected within 24 hours
- Payment is requested from the third-party insurer
- Roadworthy total loss
Repairs are completed and your car is back on the road
Now that your car’s at the repair centre, the repairs can be completed to get your car back on the road.
Your Repairs Get Underway
Once all the parts are ready, our expert technicians get to work fixing your car. They use a variety of techniques to restore your vehicle to the condition it was in before the accident.
Quality Repair Comes First
As the accident wasn't your fault, your car deserves the best care to get it back to its pre-accident condition. That's why we insist on using only top-quality materials and genuine parts for your repairs.
BSI Kitemark Accredited Repair
Our BSI Kitemark Accredited Repair Network holds itself to a higher standard than insurer-approved repairers. You can be confident your car is in the best hands.
Manufacturer-Approved Parts and Paint
Your car will be repaired exactly how the manufacturer intended, using only new, manufacturer-approved parts and paints. This helps to maintain your vehicle's safety, performance, and longevity. Here's what that means for your car:
- Safety First: Genuine parts are designed to keep you safe and work properly.
- Perfect Fit: Manufacturer-approved parts fit perfectly, so your car looks and works like it did before.
- Performance: Genuine parts help your car run smoothly and efficiently, just like it was designed to.
- Warranty Protection: Using original parts can help keep your car's warranty valid (Check your warranty terms for details).
- Peace of Mind: Genuine parts often come with their own warranties, so you can be confident in the quality of the repairs.
Lifetime Guarantee on Repairs
Your vehicle's repairs are backed by our lifetime guarantee on all workmanship, for as long as you own the car. This means you can have peace of mind knowing that, if any issues come up related to the repairs, we'll take care of it.
Quality Checks
Once the repairs are finished, the vehicle undergoes a series of quality checks. This is to ensure that all work has been completed to a high standard and that your vehicle is safe and roadworthy.
Notification of Completion
We'll inform you as soon as your vehicle is ready. You'll be given all the details about the completed work and any important information you need to know about the repairs.