The car accident claim process
- What to do directly after a car accident
- Enquire with Auto Claims Assist
- Getting recovered from the roadside
- We’ll take down the details of the accident
- Assessing Liability
- Auto Claims Assist driver checks & claim acceptance
The vehicle is unroadworthy- Unroadworthy repairable
- Replacement comparable vehicle is provided
- The claim is passed to our monitoring team
- We fight for liability throughout
- Repairer instructed from our specialist repair network
- The repairer will collect your vehicle from where it is
- Repair estimate created and declared to the insurer
- Repair is authorised by the third-party insurer
- Parts and paints are ordered in - The repair begins
- Back on the road and your hire car is collected
- All costs are claimed back from third party insurer
- Unroadworthy total loss
- Replacement comparable vehicle is provided
- The claim is passed to our monitoring team
- We continue to fight for liability, even after payment
- Engineer instructed to value the pre-accident valuation
- Engineers report is agreed by you
- Valuation & payment request sent to third-party insurer
- Use of hire car for 7 days while you source a new vehicle
- Additional support to get you back on the road
- The vehicle is roadworthy
- Roadworthy repairable
- We begin by fighting for liability
- Repairer instructed and repairs authorisation are granted
- We book in a date for your vehicle's repair
- Comparable replacement hire car is arranged
- Repairs are completed and your car is back on the road
- Replacement hire car is collected within 24 hours
- Payment is requested from the third-party insurer
- Roadworthy total loss
- What to do directly after a car accident
- Enquire with Auto Claims Assist
- Getting recovered from the roadside
- We’ll take down the details of the accident
- Assessing Liability
- Auto Claims Assist driver checks & claim acceptance
- The vehicle is unroadworthy
- Unroadworthy repairable
- Replacement comparable vehicle is provided
- The claim is passed to our monitoring team
- We fight for liability throughout
- Repairer instructed from our specialist repair network
- The repairer will collect your vehicle from where it is
- Repair estimate created and declared to the insurer
- Repair is authorised by the third-party insurer
- Parts and paints are ordered in - The repair begins
- Back on the road and your hire car is collected
- All costs are claimed back from third party insurer
- Unroadworthy total loss
- Replacement comparable vehicle is provided
- The claim is passed to our monitoring team
- We continue to fight for liability, even after payment
- Engineer instructed to value the pre-accident valuation
- Engineers report is agreed by you
- Valuation & payment request sent to third-party insurer
- Use of hire car for 7 days while you source a new vehicle
- Additional support to get you back on the road
- The vehicle is roadworthy
- Roadworthy repairable
- We begin by fighting for liability
- Repairer instructed and repairs authorisation are granted
- We book in a date for your vehicle's repair
- Comparable replacement hire car is arranged
- Repairs are completed and your car is back on the road
- Replacement hire car is collected within 24 hours
- Payment is requested from the third-party insurer
- Roadworthy total loss
The vehicle is unroadworthy (Overview)
If your vehicle is declared to be unroadworthy after an accident, it means that it doesn’t meet the standard to be legally and safely driven on UK roads.
In the circumstance of your vehicle being unroadworthy, there are two alternative claim processes that might be relevant to you. These are:
If your vehicle is unroadworthy and repairable
This is when a vehicle has sustained damage in an accident, is unroadworthy, but can be repaired to meet to a roadworthy standard. However, in its current state, it's unsafe and illegal to drive on public roads.
Unroadworthy repairable overview >
The unroadworthy repairable process:
- Replacement vehicle is provided
- Claim passed to our monitoring team
- We fight for liability throughout
- Repairer instructed
- Repairer collects your vehicle
- Repair estimate is created and declared
- Repair is authorised
- Repair begins
- Back on the road
- All costs are claimed back from the third-party insurer
If your vehicle is unroadworthy and a total loss
This is when a vehicle has either been:
- So severely damaged in an accident, that it's considered impossible to repair to a roadworthy standard
- Or, due to the value of the vehicle when compared against the cost of the potential repairs, it is economically unviable to repair to a roadworthy standard.
An unroadworthy vehicle is unsafe and illegal to drive on public roads.
Unroadworthy total loss overview >
