The car accident claim process
- What to do directly after a car accident
- Enquire with Auto Claims Assist
- Getting recovered from the roadside
- We’ll take down the details of the accident
- Assessing Liability
- Auto Claims Assist driver checks & claim acceptance
The vehicle is unroadworthy
Unroadworthy repairable- Replacement comparable vehicle is provided
- The claim is passed to our monitoring team
- We fight for liability throughout
- Repairer instructed from our specialist repair network
- The repairer will collect your vehicle from where it is
- Repair estimate created and declared to the insurer
- Repair is authorised by the third-party insurer
- Parts and paints are ordered in - The repair begins
- Back on the road and your hire car is collected
- All costs are claimed back from third party insurer
Unroadworthy total loss- Replacement comparable vehicle is provided
- The claim is passed to our monitoring team
- We continue to fight for liability, even after payment
- Engineer instructed to value the pre-accident valuation
- Engineers report is agreed by you
- Valuation & payment request sent to third-party insurer
- Use of hire car for 7 days while you source a new vehicle
- Additional support to get you back on the road
The vehicle is roadworthy
Roadworthy repairable- We begin by fighting for liability
- Repairer instructed and repairs authorisation are granted
- We book in a date for your vehicle's repair
- Comparable replacement hire car is arranged
- Repairs are completed and your car is back on the road
- Replacement hire car is collected within 24 hours
- Payment is requested from the third-party insurer
Roadworthy total loss
- What to do directly after a car accident
- Enquire with Auto Claims Assist
- Getting recovered from the roadside
- We’ll take down the details of the accident
- Assessing Liability
- Auto Claims Assist driver checks & claim acceptance
- The vehicle is unroadworthy
- Unroadworthy repairable
- Replacement comparable vehicle is provided
- The claim is passed to our monitoring team
- We fight for liability throughout
- Repairer instructed from our specialist repair network
- The repairer will collect your vehicle from where it is
- Repair estimate created and declared to the insurer
- Repair is authorised by the third-party insurer
- Parts and paints are ordered in - The repair begins
- Back on the road and your hire car is collected
- All costs are claimed back from third party insurer
- Unroadworthy total loss
- Replacement comparable vehicle is provided
- The claim is passed to our monitoring team
- We continue to fight for liability, even after payment
- Engineer instructed to value the pre-accident valuation
- Engineers report is agreed by you
- Valuation & payment request sent to third-party insurer
- Use of hire car for 7 days while you source a new vehicle
- Additional support to get you back on the road
- The vehicle is roadworthy
- Roadworthy repairable
- We begin by fighting for liability
- Repairer instructed and repairs authorisation are granted
- We book in a date for your vehicle's repair
- Comparable replacement hire car is arranged
- Repairs are completed and your car is back on the road
- Replacement hire car is collected within 24 hours
- Payment is requested from the third-party insurer
- Roadworthy total loss
Repairer instructed from our specialist repair network
While your claim is underway and we fight for your liability, we'll take the next step in getting your car back on the road. We'll choose the best repairer for your car from our nationwide network of trusted garages, with your best outcome in mind. Several factors go into this decision, ensuring the best possible repair experience for you.
Your Car Will Be Repaired by the Best
We'll choose the best repairer for your car from our network of trusted garages across the country. This means:
- Convenient Location: Your car won't be sent miles away for repairs. We'll find a garage near you.
- Quick Repairs: Our large network means we can usually get your car fixed quickly.
- The Right Expertise: We match your car with a garage that specialises in its make and model, so you can be sure it's in good hands.
Our Trusted Network
We only work with garages that have been awarded the BSI Kitemark. This means they meet high standards for quality and service. You can trust that your car will be repaired to the highest standard.
Nationwide Coverage
Our extensive network of accredited repairers covers the entire United Kingdom. This means we can quickly and easily find a convenient location for your repairs, no matter where you live.
How We Choose the Right Repairer
We consider several factors when choosing a repairer for your car:
- Your Location: We aim to find a garage that's convenient for you.
- Your Car's Make and Model: We choose a garage with experience in repairing your type of car.
- The Damage to Your Car: We make sure the garage has the skills and equipment to fix your car properly.
Keeping You Informed
We'll keep you informed every step of the way, with regular updates on your car's repair progress. We handle all communication and coordination with the repair centre, so you don't have to worry about a thing.
You can always reach out to us or your dedicated claims handler with any questions or concerns. We're here to make this process as easy and stress-free as possible for you.