The car accident claim process
- What to do directly after a car accident
- Enquire with Auto Claims Assist
- Getting recovered from the roadside
- We’ll take down the details of the accident
- Assessing Liability
- Auto Claims Assist driver checks & claim acceptance
The vehicle is unroadworthy
Unroadworthy repairable- Replacement comparable vehicle is provided
- The claim is passed to our monitoring team
- We fight for liability throughout
- Repairer instructed from our specialist repair network
- The repairer will collect your vehicle from where it is
- Repair estimate created and declared to the insurer
- Repair is authorised by the third-party insurer
- Parts and paints are ordered in - The repair begins
- Back on the road and your hire car is collected
- All costs are claimed back from third party insurer
Unroadworthy total loss- Replacement comparable vehicle is provided
- The claim is passed to our monitoring team
- We continue to fight for liability, even after payment
- Engineer instructed to value the pre-accident valuation
- Engineers report is agreed by you
- Valuation & payment request sent to third-party insurer
- Use of hire car for 7 days while you source a new vehicle
- Additional support to get you back on the road
The vehicle is roadworthy
Roadworthy repairable- We begin by fighting for liability
- Repairer instructed and repairs authorisation are granted
- We book in a date for your vehicle's repair
- Comparable replacement hire car is arranged
- Repairs are completed and your car is back on the road
- Replacement hire car is collected within 24 hours
- Payment is requested from the third-party insurer
Roadworthy total loss
- What to do directly after a car accident
- Enquire with Auto Claims Assist
- Getting recovered from the roadside
- We’ll take down the details of the accident
- Assessing Liability
- Auto Claims Assist driver checks & claim acceptance
- The vehicle is unroadworthy
- Unroadworthy repairable
- Replacement comparable vehicle is provided
- The claim is passed to our monitoring team
- We fight for liability throughout
- Repairer instructed from our specialist repair network
- The repairer will collect your vehicle from where it is
- Repair estimate created and declared to the insurer
- Repair is authorised by the third-party insurer
- Parts and paints are ordered in - The repair begins
- Back on the road and your hire car is collected
- All costs are claimed back from third party insurer
- Unroadworthy total loss
- Replacement comparable vehicle is provided
- The claim is passed to our monitoring team
- We continue to fight for liability, even after payment
- Engineer instructed to value the pre-accident valuation
- Engineers report is agreed by you
- Valuation & payment request sent to third-party insurer
- Use of hire car for 7 days while you source a new vehicle
- Additional support to get you back on the road
- The vehicle is roadworthy
- Roadworthy repairable
- We begin by fighting for liability
- Repairer instructed and repairs authorisation are granted
- We book in a date for your vehicle's repair
- Comparable replacement hire car is arranged
- Repairs are completed and your car is back on the road
- Replacement hire car is collected within 24 hours
- Payment is requested from the third-party insurer
- Roadworthy total loss
Keep Using Your Hire Car for 7 More Days While You Source A New Car
Once you've received your settlement, you won't be left without a car. We provide you with the temporary hire car for another 7 days while you search for your new car.
You Won't Be Left Without a Car
Replacing your car involves more than just a settlement, and finding the perfect replacement doesn't happen overnight. You'll still need transportation while you search for your new vehicle. Right from the start, and throughout the claims process, a hire car is provided to ensure you're never without a vehicle. As an added benefit of claiming with us, we extend this service for an additional 7 days after your claim is settled. This provides you with the breathing room you need to find and secure your new car.
Your Convenience is Our Priority
As an accident management company, our objective is to remove the inconvenience of a non-fault accident. This includes being without a vehicle. We want to make this transition as easy as possible for you. You won't have to worry about being without a car while you search for your new one.
How It Works
- Settlement Payment: Once the at-fault insurer pays your settlement, we'll let you know and you’ll receive the funds to purchase your new vehicle.
- 7-Day Extension: You can continue using the hire car for another 7 days, at no cost to you.
- Collection of the Hire Car: At the end of the 7 days, a member of our fleet team will organise the collection of the hire car from you.
Focus on Finding Your Perfect Car
No need to worry about getting around. Instead, you’ll be able to use this time to browse dealerships, explore online options, and find the car that meets your needs and budget. We're here to support you throughout the process, so feel free to ask us any questions you have.
Same Quality, No Compromise
The hire car you continue to use will be the same comparable replacement vehicle we provided during your claim. Not only will you avoid being without transport, but this means you also won't have to settle for a lesser courtesy vehicle while you search for your new one. You'll enjoy the same comfort, convenience, and peace of mind.