The car accident claim process
- What to do directly after a car accident
- Enquire with Auto Claims Assist
- Getting recovered from the roadside
- We’ll take down the details of the accident
- Assessing Liability
- Auto Claims Assist driver checks & claim acceptance
The vehicle is unroadworthy
Unroadworthy repairable- Replacement comparable vehicle is provided
- The claim is passed to our monitoring team
- We fight for liability throughout
- Repairer instructed from our specialist repair network
- The repairer will collect your vehicle from where it is
- Repair estimate created and declared to the insurer
- Repair is authorised by the third-party insurer
- Parts and paints are ordered in - The repair begins
- Back on the road and your hire car is collected
- All costs are claimed back from third party insurer
Unroadworthy total loss- Replacement comparable vehicle is provided
- The claim is passed to our monitoring team
- We continue to fight for liability, even after payment
- Engineer instructed to value the pre-accident valuation
- Engineers report is agreed by you
- Valuation & payment request sent to third-party insurer
- Use of hire car for 7 days while you source a new vehicle
- Additional support to get you back on the road
The vehicle is roadworthy
Roadworthy repairable- We begin by fighting for liability
- Repairer instructed and repairs authorisation are granted
- We book in a date for your vehicle's repair
- Comparable replacement hire car is arranged
- Repairs are completed and your car is back on the road
- Replacement hire car is collected within 24 hours
- Payment is requested from the third-party insurer
Roadworthy total loss
- What to do directly after a car accident
- Enquire with Auto Claims Assist
- Getting recovered from the roadside
- We’ll take down the details of the accident
- Assessing Liability
- Auto Claims Assist driver checks & claim acceptance
- The vehicle is unroadworthy
- Unroadworthy repairable
- Replacement comparable vehicle is provided
- The claim is passed to our monitoring team
- We fight for liability throughout
- Repairer instructed from our specialist repair network
- The repairer will collect your vehicle from where it is
- Repair estimate created and declared to the insurer
- Repair is authorised by the third-party insurer
- Parts and paints are ordered in - The repair begins
- Back on the road and your hire car is collected
- All costs are claimed back from third party insurer
- Unroadworthy total loss
- Replacement comparable vehicle is provided
- The claim is passed to our monitoring team
- We continue to fight for liability, even after payment
- Engineer instructed to value the pre-accident valuation
- Engineers report is agreed by you
- Valuation & payment request sent to third-party insurer
- Use of hire car for 7 days while you source a new vehicle
- Additional support to get you back on the road
- The vehicle is roadworthy
- Roadworthy repairable
- We begin by fighting for liability
- Repairer instructed and repairs authorisation are granted
- We book in a date for your vehicle's repair
- Comparable replacement hire car is arranged
- Repairs are completed and your car is back on the road
- Replacement hire car is collected within 24 hours
- Payment is requested from the third-party insurer
- Roadworthy total loss
Engineers report is agreed by you
Once the engineer completes their pre-accident valuation report, you’ll get the opportunity to review and understand the report before approving for it’s submission to the third-party insurer.
Reviewing the Engineer's Report
Once the engineer has finished inspecting your car, they'll put together a report detailing their findings and the pre-accident valuation of your car. Once we’re also completely satisfied with the final report, we'll send this report to you for review.
Understanding the Report
The report will clearly state the engineer's professional opinion on your car's value before the accident. It will also include details about the inspection process and the factors that influenced the valuation. If you have any questions about the report, your claims handler will be happy to explain it to you.
Your Approval
We want to make sure you're completely satisfied with the engineer's findings. If you agree with the pre-accident valuation, you'll sign off on the report. This allows us to move forward with your claim and negotiate a fair settlement with the third-party insurer based on the agreed-upon value.
Why We Fight for a Fair Valuation
Insurance companies are known to try and offer the lowest possible settlement to non-fault drivers. This is why we go the extra mile to ensure you receive a fair valuation and settlement for your total loss vehicle. We believe you deserve to be compensated fully for your loss.
Next Steps
After you've approved the report, we'll take the next steps in your claim. We'll contact the at-fault driver's insurance company to discuss the settlement and make sure you receive the compensation you're entitled to.