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Had a car accident not my fault

Award-winning accident management company, saving you time, money and effort.

Every year we help thousands of drivers get back on the road after a non-fault accident.

Car Insurance Claims Not My Fault

Understanding your options to claim

After a non-fault car accident, you have 3 main options to choose from. See how claiming with Auto Claims Assist compares to claiming with your own insurer or the third-party insurer.

Speak to our new claims team

Start your claim now Call us on 0330 128 1407
Auto Claims Assist
Your Insurance
Third Party Insurance

No excess to pay

Unaffected no claims bonus

Comparable replacement vehicle

Manufacturer approved parts

Dedicated claims handler

Fight for your liability

Fair write-off valuation

How it works in 4 simple steps

Starting Your Claim

Contact us to start your claim. We take down the accident details and assign you with a dedicated claims handler.

Comparable Vehicle

We provide you with a replacement car that’s a similar size and spec to your own, so you’re not left without.

Repair or Total Loss

Our BSI accredited repair network repairs your vehicle. Or, If written off, we will make sure you receive a fair settlement figure.

Costs covered by the third-party insurer

There’s no cost to you. We claim all costs back from the third-party insurer (TPI).

The services that we offer

From the scene of the accident, to getting you back on the road, we handle all the details for you. All costs are covered by the third-party insurer; so there’s no cost to you.

Roadside recovery

We’ll recover you from the roadside, quickly and efficiently after your non-fault accident.

Claims management

Our team of non-fault specialists handle your claim, from start-to-finish.

Comparable replacement

We’ll provide you with a comparable vehicle for the full duration yours is off the road.

Secure storage

We securely store your vehicle while it’s off the road and waiting for repair.

BSI Accredited repair

Our trusted garages will repair your vehicle with BSI kitemarked parts and paints.

Personal injury claim

Our partnered personal injury solicitors can help you to claim compensation for any injuries.

We're rated 'Excellent' on Trustpilot

The benefits of using Auto Claims Assist for your car insurance claim

No wait time on calls

We're here when you need us – our team answers your calls in an average of 7 seconds.

Third-party insurer pays your costs

We recover all of the costs back from the at-fault driver’s insurance. There’s no cost to you.

Dedicated claims manager

You receive a dedicated claims manager. A specialist who manages your claim through every step of the process.

Comparable replacement vehicle

The size & spec of your vehicle is important to you. That's why we provide you with a comparable hire vehicle, while yours is off the road.

No Claims Bonus unaffected

We claim against the at-fault driver’s insurance policy. Your own policy and NCB is left unaffected.

Manufacturer-approved parts and paint

BSI Kitemark accredited repairs ensure your vehicle maintains its safety, value, and longevity.

Request a callback
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a call back

Our team of non-fault claim specialists are ready to answer any questions you have. Provide your details here to request a callback. One of our advisors will call you back as soon as possible. Alternatively, call us on 0330 128 1407 to speak to someone now.

One of our team will give you a call

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