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What is a non fault claim?

If you have a car accident, there is a difference between a general claim and a non fault claim.

It’s important that you understand the difference.

The non fault claim process

A non fault claim directly claims against the other driver’s insurance, rather than claiming against a drivers own policy.

Deciding who to contact is vital

The first mistake non fault drivers make is calling their own insurance first. A driver’s own insurer initiates the claim against their own policy.

Non fault policy excess

An insurer will request payment of policy excess. This isn’t a non fault claim and can be avoided with an Accident Management Company.

Non fault affects to a policy

A general claim will affect a driver’s own insurance, whereas a non fault claim will not affect a driver’s own insurance policy when initiated.

A replacement vehicle

A general claim will provide a basic courtesy car, whereas a non fault claim should provide a comparable replacement, at no cost to you.

Avoid the stress of a claim

A non fault claim will focus on keeping inconvenience to a minimum. This includes no stress of managing the non fault claim.

How we help

If you're still uncertain about what is a non fault claim, Auto Claims Assist are the one-stop-shop professional non-fault claims solution. No cost to you. Protect your policy. Dedicated claims manager.

Choosing Auto Claims Assist,

Your Trusted Claims Management Company

Exceptional service throughout my claim. The communication from my case handler was superb. I would highly recommend Auto Claims Assist.”

Trusted Accident Management Company

15+

Years of expertise


1,000+

Trust Pilot

36,000+

Successful cases


Our team are ready to discuss the details of your accident and start your non-fault claim.

To getting started with Auto Claims Assist, simply call to us on 0330 128 1407 or start your claim online here.

What our customers say

Don’t just take our word for it. Our customers rate us ‘EXCELLENT’ on Trustpilot. See what they have to say about their experiences with Auto Claims Assist after a non-fault accident:

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