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Accident Management Dundee

Auto Claims Assist Ltd is a long-established, award-winning provider of Accident Management services in Dundee. Accident management services are also often referred to as claims management services or credit hire services. We are one of the most trusted accident management companies throughout the UK and on TrustPilot. We have built up a well respected and highly recommended reputation throughout the accident management industry.

Accident Management Services Dundee

Our Accident Management Company Dundee.

We assist thousands of drivers every year in Dundee.

By resolving their road traffic accident claims independently of their insurers; providing more reliable and better assistance.

Call us on 0330 128 1407 Start my claim online

As someone who has just been involved in a road traffic accident.

It’s much more beneficial to let an accident management company in Dundee like ourselves manage your claim through our accident management services Dundee because we are the ones who are on your side. Don’t settle for less – let Auto Claims Assist help you.

Auto Claims Assist has established a professional, well trained, expert team.

A professional, expert team of claims handlers who are ready to specifically help you with Accident management in Dundee.

The benefits of choosing an Accident Management Company in Dundee, especially Auto Claims Assist are:

Using us means no cost for you!

UK based dedicated claims handlers.

Your no claims bonus won't be affected

Receive a comparable replacement vehicle.

24/7 Nationwide recovery & storage.

Award-Winning and FCA Regulated.

Avoid paying your insurance excess.

Manufacturer-approved engineers and Access to a national repair network.

Accident Management Dundee

The accident management process for accident management services in Dundee is actually much more straightforward than you might think. In fact, it’s much easier than dealing with a road traffic accident on your own.

As experts and professionals of accident management services in Dundee since 2009, we have developed a streamlined, easy client journey to make things as smooth as possible for you as the client. We operate throughout the UK and have established a network to effectively manage your claim after a road traffic accident.

Continue below to read more about what else our accident management services Dundee consists of and how we help you through this road traffic accident process.

Read more about our Accident Management Services Dundee

The three main steps to our accident management client journey are:

Get In Touch

The first step is to get in touch. Our claims handlers are friendly professionals who have worked handling accident claims for years now, with a team of expert claims managers to support them through the process as well. We’ll take the details of the accident and get the ball rolling for you, while you sit back and let us do the hard work (oh… and at no cost to you at all).

Comparable vehicle replacement

It’s likely that after an accident you will require a replacement vehicle. Should you choose to go down the insurance route rather than using accident management services in Dundee, you may find that you get stuck with a very low-spec vehicle, not matching the value to your own vehicle.

This isn’t acceptable and is another reason why people choose to use Auto Claims Assist for their Accident Management Services in Dundee. We provide a comparable vehicle to match the value and spec of your own so that you’re not stuck without! (oh… once again, at no cost to you!)

Repair management

Over the past 10+ years, our team of repair management experts as part of our accident management services Dundee have established a UK wide repair network of over 400+ manufacturer approved garages. This means you know that your vehicle is in professional, capable hands and we’ll manage the entire process for you.

Reasons to choose an accident management company after an accident in Dundee

There are many reasons why you should choose to use an accident management company in Dundee if you have been involved or are ever involved with a road traffic accident. Below is a range of services that we offer at Auto Claims Assist to help get you recovered and back on the roadside as quickly as possible. We perform all of the below at no cost to you, the non-fault party, because on behalf of you, we recover all of the costs and losses from the at-fault parties insurance company.

Full non-fault claim process

Vehicle Recovery Dundee

The scenario that nobody wants to experience is to be left stranded roadside after a car or motorbike accident without recovery when your car is not road worthy.

As part of our Accident management services Dundee, at no cost to you, we offer a 24/7 vehicle recovery service to ensure that you aren’t stuck at the roadside after a road traffic accident.

Our 24/7 vehicle recovery service Dundee offers nationwide recovery, so it doesn’t matter if you do have an accident in Dundee or anywhere else around the country; we can help you get back home safely.

0330 128 1407 | Start your claim

Comparable vehicle replacement Dundee

As mentioned above, some people don’t realise it but your insurance policy doesn’t usually come with a ‘comparable replacement’ guarantee, which leaves you and your family without the same spec, size and value vehicle that you worked very hard to accomplish. Sometimes, you may even get left without a replacement vehicle altogether after a road traffic accident.

This is why our accident management services Dundee are a MUST for people wanting to still commute in a comparable vehicle. Also, if your claim is a non-fault road traffic accident, there is no cost to you whatsoever for this; it’s something you are entitled to.

In-house, we have a vast range of ready-to-use replacement vehicles which cover all types of spec, value and size. Don’t leave your replacement vehicle to chance! Speak to one of our expert claim handlers today about your replacement vehicle requirements and we’ll ensure you’ll be happy with the outcome.

Read more about our comparable Replacement Services Dundee

Comparable vehicle replacement

Vehicle storage after an accident Dundee.

Something that some people don’t consider is “where is my vehicle stored through all of this process” and it’s important that your vehicle is kept safe and secure during its repair.

As part of our accident management services in Dundee, we have dedicated safe and secure storage facilities, only accessible to our staff – the people who are looking after and managing your accident claim. By doing this, we also have full control and access to your vehicle to ensure there are no delays in transportation or accessing your vehicle. Giving you peace of mind that the process is at its speediest.

0330 128 1407 | Start your claim

Vehicle repair after an accident Dundee.

As of 2020, there were approx. 21,565 motor vehicle repair workshops throughout the United Kingdom (source: Statista) but finding a trustworthy vehicle repair garage can sometimes be a gruelling task. In addition; when you put your claim through your insurance company, sometimes they don’t allow you to choose who the repairer is. The result: Your car isn’t being repaired under your control.

When you choose to work with Auto Claims Assist and our accident management services in Dundee, we have a trusted, manufactured approved network of repair garages through the UK from which you can pick from. Through this, you know that your vehicle is in expert care.

0330 128 1407 | Start your claim

Personal injury after a road traffic accident.

Auto Claims Assist don’t have internal solicitors to deal with your personal injury claims after a road traffic accident but as part of our accident management services Dundee, we refer you to our panel of external solicitors who we have personally built up and assessed over 10+ years.

Through experience on cases and working closely with you, we are proud to say that our panel is made up of some of the UK’s best personal injury solicitors to handle your claim.

Read more about our Personal Injury Services Dundee

Dedicated claims handler after an accident in Dundee.

As a company, we’re proud to have invested a lot of time and effort into our customer experience and customer journey. Over the past 10+ years, we have established a professional team of expert claims handlers who are dedicated and passionate about ensuring that all Auto Claims Assist customers are treated with respect and priority in all situations.

To create a better, more personal experience, we ensure that you receive a dedicated claims handler throughout your claims process. Someone who knows the claim knows the situation and can monitor it for you for the entirety of its process. It ensures that you know you can reach out to someone who you can trust and ensures that you don’t feel left in limbo or alone during the uncertain time of a road traffic accident.

0330 128 1407 | Start your claim

Dedicated claims handler

Answers to

Questions that people ask

View Resources

An accident management company offers start-to-finish handling of a claim for someone who has been involved in a road traffic accident. For the at-fault party in an accident, using their insurance company is the only option. However, for the not-at-fault party, going through their insurance company isn’t the most effective decision to make because it can affect their no claims bonus and insurance premiums.

An accident management company will lower the risk for your case through expertise and the correct processes. Having that professional hand to hold during the process to give the guidance you need to navigate through your claim to come out to the end as least affected as possible.

The best part is: there are no costs to the not-at-fault party in the accident for using an accident management company, and they don’t even need to pay their excess! All costs are covered by the at-fault parties insurer.

As a step-by-step process, a claims management company (or also known as an accident management company) will initially collect all of the information and details of the road traffic accident. The next priority is to ensure that the non-fault party receives a comparable vehicle replacement ASAP.

Vehicle repair and storage is the next step: Carrying out a vehicle damage assessment and understanding any personal injuries that may have occurred, ensuring that the vehicle is properly repaired and stored while working with a panel of qualified, specialist personal injury solicitors to provide proper care of your injuries and losses.

Finally, an accident management company will recover all of the non-fault party costs and losses, as well as conclude the full legal claim.

As a non-fault party looking to use an accident management company, the use of an accident management company is no cost to you. As part of our claims management service, we ensure that all costs and losses are covered by the at-fault parties insurance company. Using an accident management company truly is a no-brainer.

A credit hire company is typically another name used for an accident management company or a claims management company. If a road traffic accident wasn’t your fault, you’re able to use a credit hire company. The credit hire company will pay for your car to be repaired but will also pay the cost of you hiring a comparable vehicle replacement to use in the meantime.

They also ensure that you don’t need to pay an insurance excess. Additionally, they have expert personal injury partner solicitors who will handle all of your legal cases as well as your personal injury; all covered by the credit hire company.

The credit hire company will then claim back all of these costs from the at-fault parties insurance company.

After a non-fault accident, you don’t NEED to use a claims management company (credit hire company) but it is highly advised that you do so. This is because an established claims management company has years of experience and fully understand the claims process after a road traffic accident.

3 of the most beneficial reasons for using a claims management company are:

You will not have to pay an insurance excess when you use a claims management company
You will be provided with a comparable vehicle replacement, very quickly, at no cost to you if you use a claims management company.
Using a claims management company is at no cost to you. All of the costs and losses are covered by the at-fault party’s insurance.

Back in 2019, the FCA (financial conduct authority) became a new regulator of all Claims management businesses (CMCs). During the same time, the Financial Ombudsman Service became responsible for resolving customer disputes about Claims Management Businesses. Offering further assistance and assurances to the general public considering using a claims management company.

Auto Claims Assist is authorised and regulated by the Financial Conduct Authority under reference FRN830899.

The next step

Depending on where you are up to in your accident management process is all depending on where your next step lays.

If your process has already begun, but you’re performing some research into the road traffic accident and accident management process, wondering if accident management is for you, then we highly advise that your next step be to get in touch.

Your phone call with us gets you through to one of our initial claims handlers who can provide all of the information you need about accident management, about auto claims assist and answer any questions you may have – helping you to understand if accident management services in Dundee are the right thing for you.

If you are currently roadside and require recovery, our telephone line has an out of hours option which will help you get straight through to our 24/7 roadside recovery team. After calling this number, you’ll shortly be recovered and back to a safe place. Please call 0330 128 1407.

We look forward to hearing from you!

Speaking to our team is completely no obligation and we are here to help you to make the best decisions. Alternatively, if you’d like us to arrange a call back with you, please fill out your details here: Request a Callback and one of our team will be in touch very quickly to discuss your concerns, thoughts and questions.

Call us on 0330 128 1407 Start my claim online

Choosing Auto Claims Assist,

Your Trusted Claims Management Company

“Everything so straight forward. I didn't really have to do anything as it was all taken care of. Hire car was also arranged very quickly. Happy with service received and would recommend to anyone who needs help.”

15+

Years of expertise

1,000+

36,000+

Successful cases

Our team are ready to discuss the details of your accident and start your non-fault claim.

To getting started with Auto Claims Assist, simply call to us on 0330 128 1407 or start your claim online here.

What our customers say

Don’t just take our word for it. Our customers rate us ‘EXCELLENT’ on Trustpilot. See what they have to say about their experiences with Auto Claims Assist after a non-fault accident:

Request a call back

Our team of non-fault claim specialists are ready to answer any questions you have. Provide your details here to request a callback. One of our advisors will call you back as soon as possible. Alternatively, call us on 0330 128 1407 to speak to someone now.

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